Shipping policy
Shipping Information
At BaseTerrain, we aim to deliver reliable survival gear as efficiently as possible while maintaining quality control across all orders.
Below you’ll find details on order processing, delivery timeframes, international shipping, and tracking.
Order Processing Time
All orders are processed Monday to Friday, excluding public holidays.
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Processing time: 1–3 business days
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Orders are prepared and dispatched as soon as possible once processing is complete
During peak periods, promotions, or holidays, processing times may be slightly longer.
Shipping Timeframes
Due to high demand and international logistics, orders may take approximately 2–4 weeks to arrive after dispatch.
Delivery times can vary depending on:
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Destination country or region
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Customs processing
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Local postal or courier services
Estimated delivery timeframes are provided at checkout where available.
Tracking Information
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details where available.
Tracking updates may take 24–72 hours to appear after dispatch.
Customs, Duties & Taxes
BaseTerrain does not include customs duties, import taxes, or local fees in product prices.
Depending on your country’s regulations, additional charges may be applied by customs authorities once the shipment reaches its destination. These charges:
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Are determined by your local customs office
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Are the responsibility of the customer
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Are not covered by BaseTerrain
We are not responsible for delays caused by customs clearance processes.
Delays & Missing Orders
While most orders arrive within the expected timeframe, occasional delays may occur due to factors outside our control.
If your order has not arrived within 30 days after dispatch, please contact us and we’ll assist you accordingly.
Questions About Shipping?
If you have any questions about shipping, delivery timeframes, or your order status, please contact us at:
Our support team aims to respond within one business day.